At Carbrook State School we have various avenues of communication to keep you up to date with how your child is travelling academically, socially, and emotionally.
The formal processes include:
- Interim face to face parent teacher interviews Term 1 and Term 3
- Formal report cards Term 2 and Term 4
Teachers will communicate with parents via email or phone call regarding:
- behaviour issues
- attendance
- concerns with academic progress
- social and emotional issues
Parents are encouraged to email class teachers regarding any concerns they may have about their child at any time and arrange a meeting to discuss these concerns.
At Carbrook State School information regarding school events and activities are communicated via:
- email
- CSS Facebook page
- school's digital sign
- at school assembly
- school website
- hard copy letters or flyers
- newsletters
Complaints & Feedback
During the course of your child's school years, you may have cause to make a complaint about an issue you feel is adversely affecting your child's education.
Carbrook State School is committed to ensuring that all complaints - whether they relate to a school staff member or a school's operations - are dealt with in a fair and equitable manner.
When making a complaint, we ask you as the parent to:
- provide complete and factual information in a timely manner
- deliver your complaint in a nonthreatening manner
- not make frivolous or vexatious complaints or include deliberately false or misleading information.
The following five-step procedure assists parents, guardians, staff and school personnel in reaching an outcome that is in the best interests of the student:
1. Discuss your complaint with the class teacher.
If your complaint is with your child's teacher or an issue concerning your child's experience at school, make an appointment with that teacher as soon as possible through the school administration to resolve the problem at this level. The teacher will make a record of the complaint and report your meeting and any outcomes to the school principal. Where the teacher has been approached but the issue remains unresolved, make an appointment with the school principal to discuss the issue further.
2. Discuss your complaint with the principal.
If your complaint is related to the school in general, raise your complaint directly with the principal. The principal will make a record of your complaint and work with you to resolve the issue. Complaints to the principal may be lodged by telephone, in writing, or in an electronic format.
3. Contact district office.
If you have discussed the issue with the principal and still feel that your complaint has not been addressed, you have the right to contact the Executive Director (Schools) who is the supervisor of the principal and oversees activities of schools. Complaints may be lodged by telephone or in writing. Complaints should be specific in detail, and outline the steps taken to date to resolve the issue. When you contact the district office you will be advised that your name and the nature of your issue will be reported back to the principal of your school. Staff at the district office will attempt to resolve the issue.
4. Complaint still not resolved?
If you feel that your issue has not been resolved through the district office process, you have a further right to make a complaint to the central office of Education Queensland. You may choose to progress your complaint in writing to the:
Deputy Director-General Education
PO Box 15033
City East QLD 4002
phone (07) 3237 0618
fax (07) 3221 4953
5. Independent review
If, as a complainant you feel that your issue has not been resolved through these formal processes the Queensland Ombudsman provides an avenue for an independent review of the department's decision. The Ombudsman may be contacted at:
Office of the Ombudsman
GPO Box 3314
Brisbane QLD 4001
phone (07) 3005 7000
fax (07) 3005 7067